Returns

General Returns policy

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we have inspected the item, we’ll refund the price you paid, back to your original payment method.

Your returned item must have its original receipt or proof of purchase to be eligible for a refund.

All returns must be made by the original customer.

We do our best to accept all returns, however, should an item be in an unsuitable condition for resale, we may have to send it back to you.

Every product we send to our valued customers is carefully quality checked. However, should you receive a faulty or damaged item we will provide you with a full refund minus postage costs. In order to be eligible for your refund, we will need to be provided with photographic evidence of the damage and we will require you to post the item back to us.

Made to Order Returns policy

As our made to order products are made especially for you these products are non refundable. Should your product be faulty please return it to us and we will investigate the damage. 

SHIPPING RETURNS

You (the customer) will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please post all returns to the following address below:

Powder Butterfly

Lush Logistics

CIA Building,

Coble Dene,

Royal Quays,

Newcastle-upon-Tyne,

NE29 6DE,

United Kingdom